At IEU Services, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you interact with our services — including our website, online booking system, and in-person operations.

1. Information We Collect

We may collect the following types of information from you:

a. Personal Information

• Full name, email address, phone number, and residential or office address.
• Identification details (for employment or verification purposes, where applicable).
• Emergency contact information (for childcare and pet care bookings).

b. Service Information

• Booking details such as date, time, and type of service requested.
• Feedback, reviews, or complaints shared with our team.

c. Technical Information

• IP address, browser type, device information, and cookies for website functionality and analytics.

2. How We Use Your Information

• Provide and manage cleaning, babysitting, and pet care services.
• Confirm bookings, send reminders, and communicate with you about your services.
• Improve our website, customer experience, and service quality.
• Respond to inquiries, support requests, or complaints.
• Send promotional updates or offers (only with your consent).

3. How We Protect Your Information

Your data security is our priority. IEU Services uses secure servers, encrypted storage, and restricted employee access to protect your information from unauthorized access, alteration, or disclosure.

All team members handling data are trained to follow confidentiality and data protection practices.

4. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share information:

• With trusted third-party partners who assist in delivering our services (e.g., payment processors, scheduling software).
• With legal or regulatory authorities, when required by UAE law.
• With staff or contractors only to the extent necessary to fulfill your requested service.

All third-party partners are bound by confidentiality and data protection agreements.

5. Cookies and Tracking

Our website uses cookies to improve your browsing experience and analyze traffic. You can disable cookies at any time through your browser settings, though some features may not function correctly.

6. Data Retention

We retain your personal data only for as long as necessary to provide our services and comply with legal obligations. Once your data is no longer needed, it is securely deleted or anonymized.

7. Your Rights

You have the right to:

• Access, correct, or update your personal data.
• Withdraw consent to marketing communications.
• Request deletion of your data (where legally permissible).

To exercise your rights, contact us at:

📧 Info@ieucleaningservices.com
📞 ‪+971525216058‬

8. Children’s Privacy

We respect the privacy of children and only collect limited information necessary to provide childcare services with the consent of parents or guardians.

9. Changes to This Policy

IEU Services may update this Privacy Policy from time to time. The latest version will always be available on our website, with an updated “Effective Date.”

10. Contact Us

If you have any questions or concerns about our privacy practices, please contact:

IEU Services
Dubai, United Arab Emirates
📧 Info@ieucleaningservices.com
🌐 www.ieucleaningservices.com